The newly opened National Archaeological Museum (MAN – Museo Arqueológico Nacional) in Madrid’s Golden Mile, offers visitors a multimedia guide tailored to the needs of people with disabilities. Visitors can purchase it with their entry ticket for an additional 2 euros. This is an alternative tool to traditional audio guides that comes in tablet form and adapts to the needs of a wide range of audiences. Its more than 300 audiovisual descriptions in English and Spanish, are also available in the “MAN, National Archaeological Museum” app, which is free to download for users of iOS and Android smartphones.
All voice-overs are captioned, making them accessible to people with hearing disabilities. In addition, this guide includes a tour in Spanish Sign Language with a selection of content that will gradually be expanded by the Museum using GVAM Ventour, with the support of the CNSE Foundation in developing the content.
Likewise, people with visual impairment will be able to purchase a multimedia guide with an adapted keypad, as a complement to tactile platformsm (only available in spanish). These stations house replicas of selected works, so that all visitors can touch and admire the textures and shapes of the original pieces. The audio descriptions in this guide have been developed with the support of the ONCE foundation.
USER SATISFACTION SURVEY SHEET AND FEEDBACK FORM
Our GVAM team responsible for the delivery of the guides inside the museum will have a satisfaction survey so that users can evaluate and comment on the media guide. This survey will include a feedback form, with which we aim to continue improving the interactive experience and enhancing this living space. This challenge involves GVAM as a technology developer, MAN and its communication department as the creator of the route and the Orange Foundation as a promoter of all the accessibility options that visitors will find on this historic walk.