Privacy Policy

Privacy Policy

PRIVACY POLICY

The purpose of this policy is to inform data subjects about the various processes carried out by this organization through the website that affect their personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, and Organic Law 3/2018, of December 5, on the Protection of Personal Data and the Guarantee of Digital Rights.

1.- IDENTIFICATION AND CONTACT DETAILS OF THE CONTROLLER

GVAM GUIAS INTERACTIVAS, S.L. with registered office at C/ Esquilache, 2, 1D (28003) Madrid, with Tax ID No. B86795739, contact telephone number 915544105, and email address lopd@gvam.es 

2.- PURPOSES OF THE PROCESSING OF YOUR PERSONAL DATA 

  • USERS/BROWSERS OF THE CONTROLLER’S WEBSITE

We will process the personal data provided for:

  • Attend to requests, complaints and incidents submitted through our contact channels included on the website. 
  • Understand web browsing behavior in order to detect potential cyberattacks on our website.
  • Comply with the legal obligations that are directly applicable to us and regulate our activity. 
  • Protect and exercise our rights or respond to claims of any kind.
  • Where applicable, send commercial communications related to the goods or services that make up our activity and/or news or newsletters related to our sector. Your refusal to provide us with authorization will make it impossible for the entity to send you information.
  • Where applicable, manage your participation in contests and promotions held by the entity. Your refusal to provide us with authorization will make it impossible for you to participate.
  • Where applicable, send satisfaction and/or quality surveys. Your refusal to provide us with this authorization will make it impossible to evaluate the service provided.

3.- LEGAL BASIS FOR THE PROCESSING

  • USERS/BROWSERS OF THE CONTROLLER’S WEBSITE
  • In the consent you have given us to process your data for the purposes indicated. Failure to provide your personal data will make it impossible to process your data for the purposes mentioned.
  • To comply with the legal obligations that apply to us. In this case, the data subject may not refuse the processing of personal data.
  • In our legitimate interest to protect our image, business, and history by preventing attacks on our website. In this case, the data subject may not refuse the processing of personal data, although they may, where appropriate, exercise the rights recognized in the “Rights” section of this policy.

4.- WEBSITE ADD-ONS AND TOOLS

  • Google Maps

We use Google Maps (API) to display interactive maps directly on our website and to allow you to use its features. For these purposes, please note that when using the service, Google will collect and store information about your use. We inform you that the use of Google may involve international data transfers not based on an adequacy decision by the European Commission or the provision of adequate safeguards, and therefore do not provide an adequate level of protection in accordance with the provisions of the GDPR. For these purposes, we inform you that this may entail certain risks to the protection of your personal data. These risks may include the lack of an equivalent supervisory authority and/or equivalent data protection principles and/or the protection rights of data subjects. For all these reasons, we recommend that you carefully read our provider’s privacy policy beforehand by clicking here.

  • YouTube 

Our website uses plugins from the YouTube platform powered by Google. YouTube will only associate your browsing behavior with your personal profile if you are logged in to your account. You can prevent this by logging out. 

We recommend that you carefully read our provider’s privacy policy beforehand by clicking here. 

5.- DATA RETENTION PERIODS OR CRITERIA

The personal data provided will be retained for as long as necessary to fulfill the purposes for which it was initially collected.

Once the data is no longer necessary for the processing in question, it will be duly blocked and, where appropriate, made available to the competent Public Administrations and Organizations, Judges and Courts, or the Public Prosecutor’s Office, during the statute of limitations for any actions that may arise from the relationship with the client and/or the retention periods provided for by law.

6.- AUTOMATED DECISIONS AND PROFILING  

The website does not make automated decisions or create profiles.

7.- RECIPIENTS
During the processing of your personal data, the organization may transfer your data to the following recipients:

  • Judges and Courts.
  • State Law Enforcement Agencies.
  • Other competent authorities or public bodies, when the data controller is legally required to provide the personal data. 
  • Where appropriate, to those Data Processors who provide services to us.

8.- INTERNATIONAL DATA TRANSFERS

The organization does not carry out any international data transfers. If international data transfers are subsequently necessary, the level of protection in the destination country will be verified, and the guarantees required by law will be adopted.
9.- SOCIAL NETWORKS

In order to keep you informed of our activities and keep you up to date with our news, we inform you that GVAM GUIAS INTERACTIVAS, S.L. has created a profile on Social Networks.  

All users have the opportunity to join our social networks or groups. However, please note that, unless we request your data directly (for example, through marketing actions, contests, promotions, or any other valid means), your data will belong to the corresponding Social Network. Therefore, we recommend that you carefully read their terms of use and privacy policies, as well as ensure that you configure your preferences regarding data processing.

Below, we provide the link to the privacy policies for the different Social Networks on which we operate, so that you can access the privacy policies at any time and configure your profile to ensure your privacy:

Facebook: https://es-es.facebook.com/privacy/policy/?entry_point=facebook_page_footer
Twitter: https://twitter.com/es/privacy
LinkedIn: https://es.linkedin.com/legal/privacy-policy

Youtube: https://www.youtube.com/intl/ALL_es/howyoutubeworks/our-commitments/protecting-user-data/

Instagram: https://privacycenter.instagram.com/

10.- RIGHTS

Interested parties may request more information about the processing of their personal data and exercise, at any time and free of charge, their rights of access, rectification, and deletion, as well as request that the processing of their personal data be restricted, object to it, and request data portability. (whenever technically possible) or withdraw the consent given and, where appropriate, not be subject to a decision based solely on automated processing, including profiling.

To do so, you may use the forms provided by the organization or send a letter to the postal address or email address indicated in the header. For these purposes, we inform you that you may be asked for your ID or any other similar document to prove your identity, provided that this cannot be done by other, less intrusive means.
If you feel your rights regarding the protection of your personal data have been violated, especially when you have not obtained satisfaction in the exercise of your rights, you may file a complaint with the competent Data Protection Supervisory Authority (Spanish Data Protection Agency) through its website www.aepd.es.

In compliance with the provisions of Article 21 of Law 34/2002 on information society services and electronic commerce, if you do not wish to receive further information about our services, you may unsubscribe by sending an email to lopd@gvam.es with the subject line “UNSUBSCRIBE”.

11.- VERACITY OF THE DATA
The interested party guarantees that the data provided is true, accurate, complete, and up-to-date. The interested party undertakes to inform the user of any changes to the data provided through the channels provided for this purpose and indicated in point one of this policy. The interested party shall be liable for any damage or loss, both direct and indirect, that may result from non-compliance with this obligation.

In the event that the user provides data of third parties, the user declares that they have the consent of the interested parties and undertakes to provide them with the information contained in this clause, exempting the organization from any liability arising from non-compliance with this obligation.

12. MODIFICATIONS AND UPDATES

This privacy policy may be modified/updated based on established legal requirements or in order to adapt said policy to the instructions issued by the Spanish Data Protection Agency, or as a result of changes to our website. For this reason, we advise users to periodically visit our Privacy Policy.

If you have any questions about this policy, you can contact GVAM GUIAS INTERACTIVAS, S.L. using the forms provided by the organization, or send a letter to the postal address or email address listed in the header.

Last revised April 25, 2024