Visitor Service

VISITOR SERVICE

We operate in museums, monuments and cities to provide visitors a personalised individual or group guide service

AREA COORDINATORS

Wherever you are

Wherever you are

The Area Coordinator is GVAM’s representative in your city and is responsible for the support team. Currently in Madrid, Barcelona, Granada, Palma de Mallorca and Mexico City


QUALIFIED STAFF

Training in languages and technology

Training in languages and technology

Our visitors’ service personnel has passed a selection process which requires language qualifications, technological skills and education in tourism or marketing


AUDIENCE MANAGEMENT

Getting to know our visitors

Getting to know our visitors

With the G-Sales system we identify the type of audience that uses the interactive guides to offer them a better service


STOCK CONTROL

Always ready

Always ready

We check our devices and accessories daily to offer a smooth and high-quality service at any time of the day and at any stage


SATISFACTION SURVEYS

A service doesn't end with the visit

A service doesn't end with the visit

Once visits are over, we personally ask users’ opinions through a survey which we analyse with the client later on


PERMANENT SERVICE

From our central office

From our central office

We respond to any queries that cannot be answered at the stand from our Madrid office. (+34 915544105 / comunicaion@gvam.es)